FAQs

We accept all major credit and debit cards, Google Pay, Apple Pay, and cash (in store). E-Gift cards are also available!

We are required to charge sales tax on orders with shipping addresses within Massachusetts, as well as on local pickup orders and in-store purchases..

For orders shipped outside of MA, we do not collect sales tax ourselves, but Shopify may be required to collect and remit the sales tax on our behalf, which is outside our control.

Yes! We also sell on Bricklink, Brick Owl, eBay, and Walmart Marketplace. If you're looking for a large quantity of individual parts or minifigures, Bricklink and Brick Owl are great options with access to our full inventory of roughly 1.6 million parts!

We process orders quickly (typically same business day), so please contact us as soon as possible at erik@bensbrickstore.com or 1-(413)-213-0345 if you need to make a change or cancellation. If your order hasn't been processed yet, we'll do our best to accommodate your request. Once an order has shipped, it cannot be cancelled, but you may be eligible to return it under our return policy.

Please note, cancelled orders may be subject to a 15% restocking fee.

Yes! e-Gift cards are available in our online store HERE. They are available in wide ranging amounts from $10-$200. You are welcome to purchase more than one if you don't see the exact amount you would like!

We also sell physical plastic gift cards at our retail location (minimum amount $20). We even have some decorative note cards & envelopes for them, available for $1 each!

Gift Card Balances can be checked HERE

Most orders placed by 1:00 PM Eastern Time on weekdays are generally processed and shipped same business day. Orders placed over the weekend will generally ship on Monday.

There may be some exceptions to this if we are experiencing high order volumes, or for large orders. For details please see our Shipping Policy.

Within USA:
Standard Shipping:
Typically 2-5 days, depending on shipping zone. Locations furthest from Massachusetts may take slightly longer.

Priority Shippng:
Typically 2-3 days for Priority Mail.

International Shipping (& US Territories, APO/FPO, etc.):
Shipping may take anywhere from 1-4 weeks, possibly longer. Shipping times vary greatly depending on the country, and will also depend on the shipping option you chose at checkout.

Please see our Shipping Policy for more details. Remember that shipping and handling times are an estimate, not a guarantee.

Possibly, but delivery times shown at checkout are estimates, not a guarantee.

For time sensitive purchases, or if you need expedited shipping or delivery by a specific date, please reach out to us PRIOR to placing your order, to make sure we can accommodate the request. You can email us at erik@bensbrickstore.com or call our store at 413-213-0345.

Yes! We ship to approximately 35 countries. International shipping rates are calculated at checkout based on USPS rates, plus a 3% handling fee. Please note that customs fees and import tariffs are the buyer's responsibility, and we will NOT falsify customs forms!

Yes! Local pickup is available at our store at 442 State St, Unit A, Belchertown, MA. Please allow up to 24 hours for your order to be ready. See Shipping Policy for more details.

You should receive a tracking number & shipping carrier info when we purchase the shipping label. All orders we ship include tracking, so if you haven't received it, let us know!

Most orders ship via USPS, which can be tracked here.

For eligible items, you will have 14 days after receiving the item to request a return. Items must be in original condition, sealed, unused, and in original packaging with receipt. A 15% restocking fee applies to most returns (no fee if the error was on our end).

To start a return, contact us at erik@bensbrickstore.com. Refunds are processed within 10 business days after we receive the item back.

For further details, please see our REFUND POLICY

Used and pre-built sets, most parts orders, sale items, and gift cards are final sale and cannot be returned.

Please contact us immediately at erik@bensbrickstore.com if your order arrives defective, damaged, or incorrect. We always do our best to make it right!

If there are missing pieces, we may be able to replenish them free of charge if we have them in stock. Otherwise, we will issue a refund for their value.

We're at 442 State St, Belchertown, MA. The retail shop and parking are at the back of the building. Get Directions

We're open 6 days/week. We'd love to have you stop by!

Monday: Closed
Tuesday: 11:00 am-6:00 pm
Wednesday: 11:00 am-6:00 pm
Thursday: 11:00 am-6:00 pm
Friday: 11:00 am-6:00 pm
Saturday: 12:00 pm-5:30 pm
Sunday: 12:00 pm-5:30 pm

Our hours may differ on holidays, so feel free to call and check with us just in case!

Generally, yes, we will offer cash/check or store credit for your unwanted LEGO®. Items need to be in sellable condition and reasonably clean - also free of smoke damage/odors, and free of non-LEGO® items.

Please contact us ahead of time for an appointment, which also helps make sure whether your item(s) are something we'd be able to purchase. We're a very small team, so If you just drop by unannounced, Erik might not be available to look at your items.

We receive a ton of requests to buy LEGO®, so we do have to be careful with our budget and we always have a massive backlog of inventory to process. This means we are somewhat selective with what we take in, and we won't be able to offer you top dollar for it. We have to be able to maintain a profit margin too.

It's not realistic to expect a store to pay eBay "sold" or Amazon "Buy Box" prices - these are the prices we would be SELLING them for, AFTER we do all the work to get them ready for sale.

We handle things on a case by case basis, but we use the Bricklink 6-month Average Price Guide to determine value of new and/or COMPLETE used sets and individual COMPLETE minifigs. We will typically offer UP TO 50% of the 6-month average, but exact amount depends on condition and how fast selling the item is, so our offer will generally be closer to 30-40% of the average.

For INCOMPLETE used sets (missing parts or minifigs), we will most likely only be able to offer a used bulk rate (See below).

For used bulk, we will offer UP TO $3/lb. In rare cases possibly more, if it's already category sorted (we DO NOT pay extra for color sorting) or contains a lot of rare pieces or minifig & animal parts etc. If we see a lot of fake LEGO®, broken/damaged pieces, or other toys or garbage in the mix, this will hurt the value substantially since we cannot sell non-LEGO®, and it takes us a TON of time to carefully screen all the pieces before we can sell them.

How tight our budget happens to be is always a factor with any purchase, which may result in a lower offer. As a result we sometimes offer a slightly higher amount for store credit vs cash/check. Periodically, we do take a break from offering cash/check entirely, when we're trying to catch up on our budget and/or backlog. This is another reason it's important to reach out to us ahead of time for an appointment.

Please keep in mind, we are under no obligation to purchase your LEGO®. We reserve the right to refuse to purchase any item for any reason we choose.

Not yet, we simply don't have a space available for events, and our small team has too much on our plates as it is!

We do hope to be able to offer parties and events like monthly build nights in the future, but practically speaking, it's just not feasible in our current location.

We currently have just one part time employee, but we are hoping to expand our team in the near future! Specifically, we are looking for someone with bookkeeping experience using QuickBooks Online, and/or someone with eCommerce selling & marketing experience.

Anyone we hire for these roles will need to have very strong computer skills, and of course will need to be someone who is passionate about LEGO® products!

Eventually, we may also be looking to grow a small team of people to help with sorting bulk LEGO®, where you would be paid by the pound for sorting LEGO® at home.

If you are interested in working for us, feel free to send us a resume, but please keep in mind that we are a very small team with limited resources, so we do not hire very often.